We’re looking for someone who can become the reliable point of contact for customers purchasing from our online business. Customers may have questions about products, orders, delivery status, returns, exchanges, or general purchasing issues. We need someone who can respond professionally, understand the customer's problem, and resolve straightforward issues without unnecessary escalation. The emphasis is on customer experience and online store support, not marketing.
Your responsibilities

Respond to customer inquiries
Handle order-related questions
Assist with returns and exchanges
Explain product information
Track unresolved customer issues
Escalate complex cases when necessary
Maintain clear customer communication
Create/update common support responses
Identify recurring customer problems

What we're looking for
Someone patient, professional, and comfortable communicating with customers through email or online support systems. You should be able to deal with frustrated customers without becoming defensive and know when an issue requires escalation.